Frank Care Devon
- Home care
- Registered since 2023
- Torquay, Torbay, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
95%
of rated home care services in Torbay are Good or Outstanding (91% across the South West, 88% across England).
Frank Care Devon: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Torquay (Good, 0.1 miles away) and Kensa Health Torbay and South Hams (Good, 0.3 miles away).
Nearest home care services:
- – DCI Care Ltd No overall rating, less than 0.1 miles away
- – Care Plus Devon Ltd No overall rating, 0.1 miles away
- G Helping Hands Torquay Good, 0.1 miles away
- – Torbay Care Ltd Not yet rated, 0.2 miles away
- G Kensa Health Torbay and South Hams Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 August 2026 (assessment visit 11 March 2026). Quoted under the Open Government Licence.
Date of Assessment: 28 April to 15 May 2026. The service was supporting 6 people to receive personal care when we began our assessment. The service is a homecare service providing support to people in their homes.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider was in breach of legal regulations relating to governance, safe staffing, and safe care and treatment.
The provider’s audit and oversight processes had not identified multiple issues or improved the quality of the service.
There was a poor culture between service management and the care staff. Care staff had raised concerns about the providers employment practices. In February 2026 the Home Office removed the providers visa sponsorship license which had enabled the provider to employ care staff from outside the UK. When we carried out this assessment, we found the same employment practices were being continued by the provider.
This provider’s approach had led to a considerable loss of care staff which had in turn led to issues with timekeeping in the delivery of people’s visits with some being 30 mins to 2 hours late. This timekeeping was causing people who used the service distress. In addition, staff were being inadequately recruited through the provider’s recruitment process and not adequately trained to deliver either basic or specialist care to meet people’s needs. People told us they did not have confidence in some of the staff who supported them.
The quality of direct care delivered by the care staff was usually described as being good. People were treated with kindness and compassion and had their privacy and dignity protected by the care staff. However, the service did not always respond to people’s concerns.
We did not check how the provider was meeting Right Support, Right Care, Right Culture on this inspection. RSRCRC is our statutory guidance on how providers meet the needs of autistic people and people with a learning disability. At the time of assessment there were not any autistic people or people with a learning disability using the service.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe staffing and recruitment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to safe care and treatment.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to governance.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant overall people’s needs were met through good organisation and delivery.
The service was in breach of legal regulation in relation to governance.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Timothy Frank
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Frank Care Solutions Ltd
- Ownership type
- Organisation
- Companies House number
- 12849361 (opens Companies House)
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Frank Care Devon provide nursing care?
- The Care Quality Commission's register does not list nursing care for Frank Care Devon.
- When was Frank Care Devon last inspected?
- The Care Quality Commission's latest rating for Frank Care Devon was published on 12 August 2026.
- Who runs Frank Care Devon?
- Frank Care Devon is run by Frank Care Solutions Ltd.
- What is Frank Care Devon's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07404 242027
- Address
- Office 8, Castle Circus House, 136 Union Street, Torquay, TQ2 5QB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Torquay (Good, 0.1 miles away) and Kensa Health Torbay and South Hams (Good, 0.3 miles away).
Nearest home care services:
- – DCI Care Ltd No overall rating, less than 0.1 miles away
- – Care Plus Devon Ltd No overall rating, 0.1 miles away
- G Helping Hands Torquay Good, 0.1 miles away
- – Torbay Care Ltd Not yet rated, 0.2 miles away
- G Kensa Health Torbay and South Hams Good, 0.3 miles away