Kensa Health Torbay and South Hams
- Home care
- Dementia care
- Registered since 2017
- Torquay, Torbay, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
16 of 20
rated home care services in Torbay are rated Good, like this one.
Kensa Health Torbay and South Hams: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Torquay Branch Not yet rated, 0.2 miles away
- – Care Plus Devon Ltd No overall rating, 0.2 miles away
- G Helping Hands Torquay Good, 0.2 miles away
- – Frank Care Devon No overall rating, 0.3 miles away
- – DCI Care Ltd No overall rating, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 5 August 2023. Quoted under the Open Government Licence.
Stella Care is a community-based care provider that provides personal care to people living in their own homes. At the time of inspection 41 people were receiving the regulated activity of personal care.
What inspectors found
People told us they were very happy with the care and support they received and felt safe and comfortable with the staff that supported them.
Read the rest of CQC's summary
Risks associated with people's care needs and environment were assessed and provided staff with the information they needed to support people safely. Staff knew people well and knew what action to take to reduce risks.
Staff had been recruited safely and people were supported by sufficient numbers of staff to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to take their medicines safely and staff understood how to protect people from infection control risks.
The provider had effective systems in place to monitor the quality of care and support that people received. These included regular audits and welfare checks (spot checks) to ensure staff were working in line with the provider's policies and values and people were happy with the care and support they received.
People and relatives were regularly consulted about the quality of the service through surveys and reviews.
Staff were given opportunities to feedback and discuss their role, performance and training needs through staff meetings, and regular supervision.
The service worked in partnership with health professionals to ensure good outcomes for people. Health care professionals we contacted were positive about the service.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Hopkins
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Kensa Health Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 09453315 (opens Companies House)
Getting help from Torbay Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Torbay Council
- Ask for a care needs assessment
- Phone: 01803 219700
- Support for carers
- Paying for care: Torbay Council
Checked on the council's website, November 2026.
Common questions
- Does Kensa Health Torbay and South Hams provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kensa Health Torbay and South Hams.
- When was Kensa Health Torbay and South Hams last inspected?
- The Care Quality Commission's latest rating for Kensa Health Torbay and South Hams was published on 5 August 2023.
- Who runs Kensa Health Torbay and South Hams?
- Kensa Health Torbay and South Hams is run by Kensa Health Home Care Ltd.
- What is Kensa Health Torbay and South Hams's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2023.
Contact
- Phone
- 01803 411050
- Address
- 3-5 Lucius Street, Torquay, TQ2 5UW Map (opens Google Maps)
Compare nearby
- – Torquay Branch Not yet rated, 0.2 miles away
- – Care Plus Devon Ltd No overall rating, 0.2 miles away
- G Helping Hands Torquay Good, 0.2 miles away
- – Frank Care Devon No overall rating, 0.3 miles away
- – DCI Care Ltd No overall rating, 0.3 miles away