Lanhydrock Care

Lanhydrock Care is a domiciliary care service that provides personal care and support to people living in their own homes in the community. When we inspected the service was providing the regulated activity, personal care, to approximately 36 people in Bodmin and the surrounding areas in Cornwall.

People's experience of using this service:

People using the service consistently told us they felt safe and staff treated them in a caring and respectful manner. Comments included; "They are absolutely invaluable to me", "I'm very satisfied with the care", "They are very helpful, they just do anything I want" and "Their personal care, friendliness and kindness is amazing."

Staff had a good knowledge and understanding of people's routines, likes and dislikes. If they had any concerns about anyone's well-being this was reported to the office and action taken to help ensure people were safe and happy.

People had agreed the times of their visits and were kept informed of any changes. No one reported ever having had any missed visits.

Assessments were carried out to identify any risks to the person using the service and to the staff supporting them. Care plans were personalised to the individual and recorded details about each person's specific needs and wishes. These were kept under regular review and updated as people's needs changed.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

New staff completed an induction which involved training and a period of 'buddying' more experienced staff. Training was refreshed so staff were up to date with any changes in working practices.

There was a positive culture in the service and management and staff were committed to ensuring people received a good service. Staff told us they were well supported and had a good working relationship with each other and the management team.

People, their relatives and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.