Helping Hands Truro
- Home care
- Dementia care
- Registered since 2019
- Roche, Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
Helping Hands Truro: inspection record
Rated Good in February 2020.
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Ratings published by the Care Quality Commission.
Compare nearby
- – Home Not Hospital Southwest Not yet rated, less than 0.1 miles away
- – Ourway Care Ltd Not yet rated, less than 0.1 miles away
- G Promoting Independence South West Good, less than 0.1 miles away
- G Victoria Community Care (Cornwall) Limited Good, less than 0.1 miles away
- G Penhellis Community Care Ltd (Roche) Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2020. Quoted under the Open Government Licence.
Helping Hands Truro is a domiciliary care service that provides care and support to people living in their own homes in the community. The service mainly provides personal care for people in short visits at key times of the day to help people get up in the morning, go to bed at night and support with meals.
Read the rest of CQC's summary
When we inspected the service was providing the regulated activity, personal care, to approximately 30 people in Truro, Falmouth, Newquay and surrounding areas. The service is owned by Midshires Care Limited, who have 88 branches in England.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Victoria Tugwell
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the South West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Truro provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Truro.
- When was Helping Hands Truro last inspected?
- The Care Quality Commission's latest rating for Helping Hands Truro was published on 4 February 2020.
- Who runs Helping Hands Truro?
- Helping Hands Truro is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the South West.
- What is Helping Hands Truro's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 February 2020.
Contact
- Phone
- 01872 306607
- Address
- A214 and A219 Victoria Advent House, Station Approach, Victoria Roche, St. Austell, PL26 8LG Map (opens Google Maps)
Compare nearby
- – Home Not Hospital Southwest Not yet rated, less than 0.1 miles away
- – Ourway Care Ltd Not yet rated, less than 0.1 miles away
- G Promoting Independence South West Good, less than 0.1 miles away
- G Victoria Community Care (Cornwall) Limited Good, less than 0.1 miles away
- G Penhellis Community Care Ltd (Roche) Good, 0.3 miles away