Promoting Independence South West

People received support with their food and drink, medicines and any healthcare needs. Staff completed records at each visit which detailed the support provided.

People were prompted with their personal care. Staff supported people towards a stable and independent lifestyle.

Visiting schedules were arranged each week in advance, according to people's needs and wishes, then people were advised who would be coming and when.

A training record was held for all staff. Necessary training subjects had been completed along with training designed to meet the specific needs of the people using the service. COVID-19 training had been provided and the infection control policy had been reviewed to included COVID-19 guidance for staff. Staff were tested weekly for the Covid-19 infection. All staff had been vaccinated against COVID-19.

Records showed people's needs were assessed and recorded. Risks were identified and assessed. Staff were provided with guidance and information that helped them to meet each person's specific needs.

The service was growing rapidly and actively recruiting at the time of this inspection. Staff were recruited safely. However, the registered manager had not always ensured that previous employment dates were confirmed with each reference received. We have made a recommendation about this in the safe section of this report.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • The model of care maximised choice, control and independence. People were supported to use community activities when they chose. Staff provided personalised opportunities to take part in community activities. One person had been supported to become more involved in a local club, which they enjoyed.

Right care: • People were complimentary of the support provided. They told us staff understood their needs and they were confident that staff had the knowledge and skills to provide personalised support.

Right culture: • There was good oversight of the service from the provider. Staff told us they were able to access management support when they needed to. This meant there were opportunities to ensure support was provided in line with the service's ethos and values.