Caring Companions Homecare Limited

What life is like for people using this service: * The provider continued to provide a good service. * People were kept safe from the risk of harm. Potential risks to people had been assessed and managed appropriately by the provider. * People received their medicines safely and as prescribed and were protected from the risk of infection. * People were supported by sufficient numbers of staff required to meet their needs. Staff were safely recruited to ensure they were suitable to work in a care service. * Staff received regular support and supervision which enabled them to provide good care. * People were supported by staff who were trained and knew how to uphold people's rights in line with the Mental Capacity Act 2005. * People were supported to have sufficient amounts to eat and drink and to access healthcare services where required. * Staff were kind, caring and were described as 'going the extra mile' in the care and support they provided. People were treated with respect and staff understood how to protect people's right to dignity and privacy. People were enabled to make choices and decisions about their care and supported to maintain their independence. * People received personalised care from staff who knew them well. * Staff understood the importance of reducing the risk of social isolation for people. * Systems and processes were in place to support people and relatives to raise concerns and complaints. * There were systems in place to monitor the quality of the service provision. * The provider sought the views of people, relatives and staff and these were used to support service development.