Compleat Care (UK) Limited

The registered manager and the care team went above and beyond to ensure people's safety in emergency situations. Care staff had excellent knowledge about the people they supported and understood how to provide safe and effective care.

Safe and effective recruitment processes were in place to ensure suitable staff were employed. Staff were trained and had good knowledge on safe administrations of medicines. Care plans and medicine records were clear, and administrations were thoroughly recorded. People were protected against the risks of infectious diseases including COVID-19.

The atmosphere at the registered office location was pleasant and relaxed. People using the service and their relatives told us care staff were always friendly and polite.

All staff had clearly defined roles and worked as a supportive team. Robust and effective quality assurance processes were in place to ensure a high standard of care and support. Assessments were competed with people new to the service and care was tailored to meet people's individual needs. Incident logs were completed to ensure any unforeseen circumstances or changes in day to day operations were well recorded and informed practice.

The registered manager and the care team worked in partnership with other health and social care professionals. Information shared by external health and social care professionals was used to inform people's care. Feedback from external professionals about the service was very positive.