Alex C&C Healthcare Ltd
- Home care
- Dementia care
- Registered since 2023
- Mangotsfield, South Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
12 months
since the latest rating was published.
3 of 51
rated home care services in South Gloucestershire are rated Requires improvement, like this one.
Alex C&C Healthcare Ltd: inspection record
Rated Requires improvement in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Gwendoline House (Good, 0.2 miles away) and New Key Bristol (Good, 0.3 miles away).
Nearest home care services:
- RI Hillview Care Services Limited Requires improvement, 0.1 miles away
- – Simple Care Solutions Limited Not yet rated, 0.1 miles away
- – Sylvian Care Bristol East Not yet rated, 0.1 miles away
- – Wellslane Care Limited Not yet rated, 0.1 miles away
- G Gwendoline House Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 October 2025 (assessment visit 20 June 2025). Quoted under the Open Government Licence.
Alex CC Healthcare Ltd is a domiciliary care service registered to provide personal care to individuals living in their own homes. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. At the time of the inspection the service supported 3 people with personal care. This is the first inspection of the service. Date of assessment: 23 June 2025 to 14 July 2025.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We gathered information from relatives, the registered manager, and care staff. We sought feedback from health and social care professionals and had feedback from 2 we contacted.
This was the first assessment of this service since it was registered with CQC on 7 July 2023. Our overall rating for this service is requires improvement.
We reviewed 34 quality statements. At this assessment we found a breach of regulation of the management of medicines, the safe recruitment of staff and good governance. Improvements were needed to the service’s quality assurance systems. We found shortfalls to information within people’s care plans including people’s end of life wishes, hobbies, interests, cultural and religious needs and if the person had any accessible information needs and diabetes care planning information. Recruitment procedures needed improving to ensure staff had suitable checks undertaken including references and a Disclosure and Barring Service check before the member of staff undertook training and an induction. Some staff had no contract confirming when they had started within the service. Improvements were also needed to the management of medicines. This included the documentation of topical creams and prescribed nutritional supplements.
However, staff felt supported by the registered manager and they received training, supervision and regular meetings. Relatives said the support provided by staff was good and all felt able to raise any concerns with the registered manager if needed. People were supported by staff who gave them choice and control and who respected their wishes. There was a diverse workforce and the registered manager supported staff with their individual needs.
We have asked the provider for an action plan in response to some of the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. We found improvements were needed to the safe recruitment of staff and to the safe management of medicines. The service was in breach of legal regulations in relation to safe staffing and safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s individual needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. We found improvements were needed to the provider’s governance arrangements around care planning, safe recruitment of staff and how people’s medicines were being managed. The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 7 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Gabriel Zlate
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alex C&C Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12394396 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Alex C&C Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alex C&C Healthcare Ltd.
- When was Alex C&C Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Alex C&C Healthcare Ltd was published on 7 October 2025.
- Who runs Alex C&C Healthcare Ltd?
- Alex C&C Healthcare Ltd is run by Alex C&C Healthcare Ltd.
- What is Alex C&C Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 October 2025.
Contact
- Address
- 20 Broad Street, Staple Hill, Bristol, BS16 5NX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Gwendoline House (Good, 0.2 miles away) and New Key Bristol (Good, 0.3 miles away).
Nearest home care services:
- RI Hillview Care Services Limited Requires improvement, 0.1 miles away
- – Simple Care Solutions Limited Not yet rated, 0.1 miles away
- – Sylvian Care Bristol East Not yet rated, 0.1 miles away
- – Wellslane Care Limited Not yet rated, 0.1 miles away
- G Gwendoline House Good, 0.2 miles away