Hillview Care Services Limited
- Home care
- Dementia care
- Registered since 2019
- Mangotsfield, South Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
3 of 51
rated home care services in South Gloucestershire are rated Requires improvement, like this one.
Hillview Care Services Limited: inspection record
Rated Requires improvement in February 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: New Key Bristol (Good, 0.2 miles away) and Gwendoline House (Good, 0.2 miles away).
Nearest home care services:
- – Simple Care Solutions Limited Not yet rated, less than 0.1 miles away
- – Sylvian Care Bristol East Not yet rated, less than 0.1 miles away
- – Wellslane Care Limited Not yet rated, less than 0.1 miles away
- RI Alex C&C Healthcare Ltd Requires improvement, 0.1 miles away
- G New Key Bristol Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's inspection report published 25 February 2022. Quoted under the Open Government Licence.
The feedback we received from people who use the service and their relatives was positive. Relatives told us staff were kind and worked closely with them to monitor people's well-being and support needs.
Read the rest of CQC's summary
Records relating to people's care and the management of the service were not always kept or sufficiently comprehensive. Improvement of the provider's quality assurance systems was needed to ensure they were effective in identifying these recording shortfalls.
We found that people were supported by a small staff team who were familiar with their support needs and management of their medicines. People's relatives told us staff arrived on time and communicated when they were running late and were confident in the skills of the staff who supported their family member.
Staff were aware of their responsibilities to record and report any concerns of abuse, accidents, incidents and near misses or changes in people's wellbeing. Staff and people told us the registered manager provided care and was approachable and responded to any concerns.
The provider was reviewing their current systems to help them in delivering good quality care to people. They were open to receiving feedback from people and making improvements to the service.
Questions to ask the service
- Safe was rated Requires improvement on 25 February 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 February 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Thembani Nyathi
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 25 February 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hillview Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 09793916 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Hillview Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hillview Care Services Limited.
- When was Hillview Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Hillview Care Services Limited was published on 25 February 2022.
- Who runs Hillview Care Services Limited?
- Hillview Care Services Limited is run by Hillview Care Services Limited.
- What is Hillview Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 February 2022.
Contact
- Phone
- 07446 238723
- Address
- 13 Soundwell Road, Bristol, BS16 4QG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: New Key Bristol (Good, 0.2 miles away) and Gwendoline House (Good, 0.2 miles away).
Nearest home care services:
- – Simple Care Solutions Limited Not yet rated, less than 0.1 miles away
- – Sylvian Care Bristol East Not yet rated, less than 0.1 miles away
- – Wellslane Care Limited Not yet rated, less than 0.1 miles away
- RI Alex C&C Healthcare Ltd Requires improvement, 0.1 miles away
- G New Key Bristol Good, 0.2 miles away