Dimensions South West Counties Domiciliary Care Office
- Home care
- Registered since 2014
- Chippenham, Wiltshire, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
Rated Good at every inspection since 2016.
16 months
since the latest rating was published.
91%
of rated home care services in Wiltshire are Good or Outstanding (91% across the South West, 88% across England).
Dimensions South West Counties Domiciliary Care Office: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Nimble Care (Good, less than 0.1 miles away) and Cura Homecare (Good, 0.6 miles away).
Nearest home care services:
- – Blue Arch Homecare (Chippenham) Not yet rated, less than 0.1 miles away
- – Charlton Court Not yet rated, less than 0.1 miles away
- G Nimble Care Good, less than 0.1 miles away
- G Cura Homecare Good, 0.6 miles away
- G Celtic Care Services Limited Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 June 2025 (assessment visit 13 March 2025). Quoted under the Open Government Licence.
Date of inspection: 18 March to 15 April 2025. The inspection was carried out because of concerns received in relation to some of the supported living houses. The service is a supported living service providing personal care support to 53 people with learning disabilities and autistic people across 32 houses in the counties of Wiltshire, Bath and Bristol.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed and demonstrated that people with a learning disability, and autistic people, are considered with respect, equality, dignity, choices, independence and access to local communities that most people take for granted.
People had comprehensive support plans in place that enabled staff to ensure people were engaging in their community and were able to make choices about what they wanted to do.
Leaders had a clear vision and culture based on person centred support, recognising the need to ensure staff also had this value base. Many of the services were successfully doing this. However, 1 of the services we visited was not following the principles of ‘right care, right support, right culture’. People were not being involved in many aspects of daily living; Leaders had failed to identify the issues in this service which meant people had been exposed to risk of harm.
Medicines were not always being managed safely. However, during the inspection period this was discussed with the provider who took steps to address the issues identified.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Anna Wyatt
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 August 2018. Latest assessment published 11 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dimensions (UK) LimitedBrand: Dimensions
- Ownership type
- Organisation
- Companies House number
- IP031192 (opens Companies House)
Dimensions (UK) Limited runs 39 services in England, 5 of them in the South West. 27 are rated Good or Outstanding, 5 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Dimensions (UK) Limited
- O Dimensions Dorset West Domiciliary Care Office Outstanding. Home care, Dorset
- O Dimensions Norfolk Domiciliary Care Office Outstanding. Home care, Norfolk, East of England
- G Dimensions 1 Middlefield Close Good. Care home, Surrey, South East
- G Dimensions 1 Ridgewood Drive Good. Care home, Surrey, South East
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Dimensions South West Counties Domiciliary Care Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dimensions South West Counties Domiciliary Care Office.
- When was Dimensions South West Counties Domiciliary Care Office last inspected?
- The Care Quality Commission's latest rating for Dimensions South West Counties Domiciliary Care Office was published on 11 June 2025.
- Who runs Dimensions South West Counties Domiciliary Care Office?
- Dimensions South West Counties Domiciliary Care Office is run by Dimensions (UK) Limited. It runs 39 services in England, 5 of them in the South West.
- What is Dimensions South West Counties Domiciliary Care Office's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0300 303 9098
- Address
- Unit 7, Granville House, Bumpers Way, Bumpers Farm, Chippenham, SN14 6RZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Nimble Care (Good, less than 0.1 miles away) and Cura Homecare (Good, 0.6 miles away).
Nearest home care services:
- – Blue Arch Homecare (Chippenham) Not yet rated, less than 0.1 miles away
- – Charlton Court Not yet rated, less than 0.1 miles away
- G Nimble Care Good, less than 0.1 miles away
- G Cura Homecare Good, 0.6 miles away
- G Celtic Care Services Limited Good, 1.1 miles away