City Gate House
Home care, Newham
Not yet rated under the new provider, who registered with the CQC on 25 July 2023.
Rated Requires improvement in June 2018 under the previous provider, Thamescare Limited.
City Gate House: inspection record
Not yet rated under the current provider. The squares show ratings given under earlier providers.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2017. Rated Inadequate in 2017, then Requires improvement in June 2018. These ratings were given under earlier providers.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published about 8 years ago. The provider changed in 2023; earlier ratings were given under the previous provider.
Questions to ask the service
- Safe was rated Requires improvement on 19 June 2018. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 19 June 2018. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 19 June 2018. Ask to see how care plans are kept up to date, how complaints are handled.
- Ask what the new provider has changed since taking over.
- The last rating is 8 years old. Ask what has changed since then.
Contact and registration details
| Address | City Gate House, No 2, Third Floor, 246 - 250 Romford Road, London, E7 9HZ |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Registered manager | Bernice Amankrah |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lumen Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14379044 (opens Companies House) |
| Previous provider |
|
Nearest alternatives
- – ADS Newham Limited Home care, less than 0.1 miles awayNot yet rated
- – Carezone London Ltd Home care, less than 0.1 miles awayNot yet rated
- RI DJ Vision Healthcare Home care, less than 0.1 miles awayRequires improvement
- G Forest Gate Home care, less than 0.1 miles awayGood
- G Hiba Home Care Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does City Gate House provide nursing care?
- The Care Quality Commission's register does not list nursing care for City Gate House.
- When was City Gate House last inspected?
- The Care Quality Commission's latest rating for City Gate House was published on 19 June 2018.
- Who runs City Gate House?
- City Gate House is run by Lumen Care Services Ltd.
- What is City Gate House's CQC rating?
- Not yet rated under the new provider, who registered with the CQC on 25 July 2023.