Headquarters BC Care Ltd
- Home care
- Dementia care
- Registered since 2023
- Harehills, Leeds, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 months
since the latest rating was published.
22 of 132
rated home care services in Leeds are rated Requires improvement, like this one.
Headquarters BC Care Ltd: inspection record
Rated Requires improvement in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Angels Healthcare Solutions Ltd (Good, less than 0.1 miles away) and Goshen Social Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Angels Healthcare Solutions Ltd Good, less than 0.1 miles away
- G Goshen Social Care Ltd Good, less than 0.1 miles away
- – Health First Care Services Ltd Not yet rated, less than 0.1 miles away
- G Personal Care Specialists Good, less than 0.1 miles away
- – Poplar Care Ltd Not yet rated, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 February 2026 (assessment visit 8 October 2025). Quoted under the Open Government Licence.
Dates of Assessment: From 15 to 28 October 2025. This included 2 visits to the office on 15 and 16 October 2025. Headquarters BC Care is a domiciliary care agency supporting people with personal care living in their own homes. This was the first assessment for this service, and we carried out the assessment in response to information of concern we had received about the service. At the time of this assessment, there were 4 people receiving the regulated activity of personal care from the service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
During the assessment, we found systems and processes for managing people’s care and medicines were not fully embedded, which limited guidance for staff and oversight. Care plans generally contained some personal information, but gaps in risk assessments and clinical guidance meant staff could not consistently respond to people’s health needs. Monitoring tools for behaviours and high-risk medications were not in place, and communication with external professionals was limited.
People were supported to make choices and maintain independence, with staff providing care in ways that respected personal preferences, dignity, and cultural needs. Staff demonstrated kindness and compassion, but some documentation did not consistently reflect respectful, person-centred language.
Staff reported high morale and adequate training but had limited supervision, spot checks, or opportunities to contribute to service development. Governance systems were weak, audits and feedback were not fully used to drive improvement, and the provider could not demonstrate oversight of workforce compliance, quality, or regulatory requirements.
Partnership working with other services was minimal, and the involvement of people, relatives, and staff in shaping the service was limited. Similarly, learning and innovation were not embedded, with few systems in place to evaluate performance or ensure continuous improvement.
Overall, while care delivery demonstrated some positive outcomes, the service required improvement in monitoring, governance, staff support, and consistent person-centred practice to ensure people received safe, responsive, and effective care.
We found the provider was in breach of 3 legal regulations at this assessment in relation to safe management of medicines, good governance and safe staffing. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance bout safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the way people’s medicines were managed and in relation to safe staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 6 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 February 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 6 February 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 6 February 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Asim Raqeeb
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- BC Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13189918 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does Headquarters BC Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Headquarters BC Care Ltd.
- When was Headquarters BC Care Ltd last inspected?
- The Care Quality Commission's latest rating for Headquarters BC Care Ltd was published on 6 February 2026.
- Who runs Headquarters BC Care Ltd?
- Headquarters BC Care Ltd is run by BC Care Ltd.
- What is Headquarters BC Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 February 2026.
Contact
- Phone
- 0113 824 1978
- Address
- Unit No 2.1, Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Angels Healthcare Solutions Ltd (Good, less than 0.1 miles away) and Goshen Social Care Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G Angels Healthcare Solutions Ltd Good, less than 0.1 miles away
- G Goshen Social Care Ltd Good, less than 0.1 miles away
- – Health First Care Services Ltd Not yet rated, less than 0.1 miles away
- G Personal Care Specialists Good, less than 0.1 miles away
- – Poplar Care Ltd Not yet rated, less than 0.1 miles away