County Medicare Professional Nursing & Care Services LTD

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided. At the time of this assessment the service was supporting 22 people with the regulated activity of personal care.

The service had been registered previously. However, this is the first inspection under the current registration. Since this registration there has been a change to the ownership and management of the service.

People, their relatives and staff consistently spoke highly of the service. People were supported by an exceptionally kind, compassionate and caring staff team. People’s dignity and privacy was respected and promoted by those supporting them. Staff actively supported people to retain and improve their independence.

The registered manager had worked hard and developed excellent working partnerships with external health and social care professionals to ensure good outcomes for people. People were protected from the risk of abuse, harm or discrimination. Their medicines were managed safely. Staff knew people well and understood the care and support required. There were enough staff who had been safely recruited and received ongoing training and support. People were supported to maintain good health. Staff were proactive in ensuring people’s needs were responded to and met in a timely way.

Risks to people were well managed and the registered manager had introduced innovative ideas to help manage risks in people’s home. Staff told us they felt valued, supported and listened to. They were able to contribute to the development of the service.

There was a positive culture at the service. The provider and staff were committed to improving and developing the service for the benefit of the people who lived there. Staff spoke highly of the registered manager and their colleagues.