Wealden community Care Limited

Most new referrals to the service were for people leaving hospital and a thorough pre-assessment process was carried out to ensure the service could meeting people's needs. Following induction staff were supported with regular supervision and appraisals and refresher training in all areas. Some people were supported with their nutrition and hydration needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service this practice.

People were treated with respect and dignity and people's privacy was respected. People's cultural and faith differences and needs were considered. People's independence was encouraged safely, in all aspects of the care and support provided.

Care was person-centred and care calls were developed to suit people and their needs, likes and dislikes. The registered manager was aware of accessible information standards and each care plan had a section relating to people's communication needs. People and their loved ones told us they were knew how to and were confident in raising issues or complaints. Staff had received end of life training and were able to tell us about the important aspects of care provision at this important time in people's lives.

People, relatives and staff all spoke well of the registered manager and the wider management team. There were clear roles for staff dependent on geographic areas covered and the registered manager oversaw a robust auditing process. Everyone was given opportunities to feedback about the service and feedback was

recorded and where necessary action taken to improve the service. The registered manager had a clear vision of continuous improvement and had established positive working relationships with other health and social care professionals.