Pronsahe Health Care
- Home care
- Registered since 2022
- Hailsham, East Sussex, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
94%
of rated home care services in East Sussex are Good or Outstanding (87% across the South East, 88% across England).
Pronsahe Health Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care at Home Services (South East) Limited – Bentley Grange (Good, 1 mile away) and 13B (Good, 1.2 miles away).
Nearest home care services:
- G Care at Home Services (South East) Limited – Bentley Grange Good, 1 mile away
- G 13B Good, 1.2 miles away
- RI Apex Prime Care - Hailsham Requires improvement, 1.3 miles away
- G Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald Good, 1.3 miles away
- G Caring 4 All Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 August 2026 (assessment visit 4 June 2026). Quoted under the Open Government Licence.
Date of assessment 16 June 2026. Pronsahe Health Care is a homecare service providing support to people living in their own homes. At the time of the assessment, there were 3 people who were in receipt of the regulated activity of personal care. This was the first inspection for this service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider was in breach of legal regulation in relation to governance. The provider did not have robust systems of governance and quality monitoring in place. There were not effective systems in place to ensure that audits were carried out and policies and procedures were kept updated.
However, since the inspection the registered manager had been proactive in updating policies, procedures and driving better compliance.
Recruitment processes were in place, however we found some gaps in people's recruitment files. Following the inspection the registered manager was proactive in improving the recruitment process to ensure safe and effective staffing. There was an agency in place to cover staff sickness ensuring people were able to get the care and support they need despite any potential staffing issues.
The 3 people who at the time were receiving a regulated activity were having end of life care in their own home. The staff worked in collaboration with the hospice team and community nurses to ensure people’s end of life care and health needs were met, while respecting their preferences and wishes. Staff knew people well and understood what was important to them. This enabled staff to provide person centred care. People’s health needs were monitored and any concerns or signs of deterioration in people’s health were promptly escalated to the GP and community nursing team. Relatives were kept updated. Staff had received appropriate training to carry out their roles effectively. Staff knew how to keep people safe and understood how to manage risks.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Patricia Sunguro
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pronashe Health Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08073548 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Pronsahe Health Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pronsahe Health Care.
- When was Pronsahe Health Care last inspected?
- The Care Quality Commission's latest rating for Pronsahe Health Care was published on 17 August 2026.
- Who runs Pronsahe Health Care?
- Pronsahe Health Care is run by Pronashe Health Care Ltd.
- What is Pronsahe Health Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07802 849058
- Address
- 19 Jay Gardens, Hellingly, Hailsham, BN27 1GL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care at Home Services (South East) Limited – Bentley Grange (Good, 1 mile away) and 13B (Good, 1.2 miles away).
Nearest home care services:
- G Care at Home Services (South East) Limited – Bentley Grange Good, 1 mile away
- G 13B Good, 1.2 miles away
- RI Apex Prime Care - Hailsham Requires improvement, 1.3 miles away
- G Care at Home Services (South East) Limited – Eastbourne, Hailsham and the Weald Good, 1.3 miles away
- G Caring 4 All Good, 1.3 miles away