Caring 4 All

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported maintain their dignity and comfort at the end of their lives. People had been supported by staff to achieve final wishes. People's end of life choices were considered, respected and advocated for by the staff team. Staff worked in partnership with other professionals to ensure that people's end of life wishes were respected.

People were supported safely. Staff knew people well and worked with other professionals to ensure people had the right equipment or other support, at the right time. Staff understood safeguarding and how to raise any concerns about people's safety and well-being. Staff knew about infection control and how to prevent the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain their independence and staff advocated for this when working with other professionals. People were supported to maintain their privacy and dignity. People received personalised care. Their needs were assessed before they began using the service. People were involved in regular care plans and risk assessment reviews.

People received their care visits when they expected to and for long enough. Times could be changed as needed to accommodate people's needs. Staff were recruited using safe processes. Staff new to the service were supported with an induction and training. Staff had training to help them support people. Staff felt well supported by the registered manager and had regular supervision and staff meetings.

When things went wrong, staff responded openly and honestly. They took steps to address the issue and

prevent it reoccurring. People and their relatives knew how to complain.

The culture of the service was positive, and person centred. People, their relatives and staff told us the registered manager was supportive and approachable. People's views and quality assurance checks were used to make changes and improvement to the service.