Mend Care
- Home care
- Dementia care
- Registered since 2023
- Wisbech, Cambridgeshire, East of England
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
89%
of rated home care services in Cambridgeshire are Good or Outstanding (86% across the East of England, 88% across England).
Mend Care: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Caretech Community Services Ltd (East Anglia) (Good, 0.4 miles away) and Edina Court (Good, 0.4 miles away).
Nearest home care services:
- G Caretech Community Services Ltd (East Anglia) Good, 0.4 miles away
- – L&F Care Services (Cambridge) Not yet rated, 0.4 miles away
- RI MF Healthcare Limited Requires improvement, 0.4 miles away
- G Edina Court Good, 0.4 miles away
- G Caerus Care Limited Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 March 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
Date of assessment: 15 January 2026 to 12 February 2026.
Mend Care is a domiciliary care service. It provides personal care to people living in their own homes. At the time of our assessment, 12 people were receiving support with personal care. The service is registered to provide support for younger adults, dementia, learning disabilities, autism, mental health, older people and physical disabilities.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first assessment for this service since it was registered with the Care Quality Commission on 17 July 2023. This was a planned assessment based on the date of registration with the CQC. This service has been rated good in all five areas of safe, effective, caring, responsive and well – led.We will continue to monitor information we receive about the service until we return to visit as per our assessment programme. If we receive any concerning information we may assess sooner.
An assessment has been undertaken of a specialist service that is registered for use by people with autism or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Medicines were managed safely and administered as prescribed. The provider completed investigations following incidents, accidents, safeguarding and complaints and actions for improvement were identified where necessary and implemented. Risks to people associated with their health and well-being were identified and risk management plans were developed. Staff felt supported by senior staff and felt able to raise any concerns with them.There were enough staff to provide support to people in the way they chose. Staff received training to enable them to provide safe and dignified care. The provider completed a range of audits to monitor the quality of the care. The provider had a process to assess a person’s ability to make informed decisions about their care.
Overall, the service delivered good, safe and person-centred care and demonstrated a commitment to learning and improvement.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated good.This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidencethat theprovider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been ratedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been ratedgood.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been ratedgood.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pamela Kumalo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MEND CARE LTD
- Ownership type
- Organisation
- Companies House number
- 14561464 (opens Companies House)
Getting help from Cambridgeshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cambridgeshire County Council
- Ask for a care needs assessment
- Phone: 0345 045 5202, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cambridgeshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Mend Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mend Care.
- When was Mend Care last inspected?
- The Care Quality Commission's latest rating for Mend Care was published on 19 March 2026.
- Who runs Mend Care?
- Mend Care is run by MEND CARE LTD.
- What is Mend Care's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07368 596870
- Address
- 2 Post Office Lane, Wisbech, PE13 1HG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Caretech Community Services Ltd (East Anglia) (Good, 0.4 miles away) and Edina Court (Good, 0.4 miles away).
Nearest home care services:
- G Caretech Community Services Ltd (East Anglia) Good, 0.4 miles away
- – L&F Care Services (Cambridge) Not yet rated, 0.4 miles away
- RI MF Healthcare Limited Requires improvement, 0.4 miles away
- G Edina Court Good, 0.4 miles away
- G Caerus Care Limited Good, 1.6 miles away