Edina Court

This service provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service. The service also provides personal care to people living in their own houses and flats in the community and specialist housing. It provides a service to older adults, people with sensory impairments and people with a physical disability.

Edina Court is a two-storey building and the upper floor is accessible with a passenger lift and stairs. Not everyone using Edina Court receives personal care; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At the time of our inspection there were 14 people using the service.

People continued to receive a safe service from staff who understood safeguarding and incident reporting procedures. Sufficient and safely recruited staff were in post and they had the necessary skill mix to support people safely. Medicines were administered as prescribed by trained and competent staff.

People continued to receive a service that was effective that met their needs by staff who had the relevant training to meet these needs. People ate and drank healthily. Staff enabled people to access healthcare services. Staff supported people to make decisions and respected these.

People continued to receive a service that was kind, sincere, compassionate and caring. Staff knew people well, listened to what they said and acted accordingly. Staff respected people's privacy and upheld their dignity.

People's needs were responded to by staff who made a difference to their independence. People's complaints were satisfactorily responded to and acted on. Systems were in place should people need support at the end of their lives.

The service was well-led by a registered manager who supported the staff team to be open and honest. People had a say in how the service was run. The registered manager worked well with others involved in

people's care. The provider ensured that we were told about important events. Staff knew what standard of care was expected from them and they upheld the provider's values for this.

Further information is in the detailed findings below.

The five questions we ask about services and what we found