Your Own Home Care
- Home care
- Registered since 2014
- Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2017, most recently Good in July 2026.
3 months
since the latest rating was published.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Your Own Home Care: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Smart Choice Healthcare Ltd Good, 2.2 miles away
- G Right at Home Aylesbury Vale and Chiltern Good, 3.4 miles away
- G Curantis365 Good, 4.2 miles away
- – Ryeley Health Not yet rated, 4.3 miles away
- – Clarity Homecare Luton Not yet rated, 5 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 July 2026 (assessment visit 5 February 2026). Quoted under the Open Government Licence.
Date of assessment: 25 March to 6 April.
The service is a care at home service, providing support to older people, younger adults, people living with dementia in their own homes. At the time of the assessment the service was supporting 12 people. This assessment was completed due to the service not having been inspected for some time.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The registered manager and staff ensured people were safeguarded from the risk of abuse, neglect and avoidable harm. People’s capacity to make decisions about their care was assessed and when they were unable to make decisions, their relatives were consulted to ensure the support provided reflected their best interests.
The provider ensured staff were recruited safely and were suitable to support people in their homes. Staff completed appropriate training so they could support people well. They received support and supervision and told us they felt well supported. Staff had worked for the service for a long time as they felt valued.
People's needs were assessed and care delivered in line with people's preferences. People and their relatives were involved in reviews about their care.
People had access to healthcare professionals and care plans reflected their guidance. People were supported by staff who knew them well and understood their needs and preferences. People and relatives had access to information about the service.
The provider had a complaints procedure, and relatives told us they knew how to raise concerns.
Staff demonstrated strong teamwork and showed a good understanding of people’s needs, and they valued the support provided by the management team.
The service had a range of policies and procedures in place for staff to follow to work towards keeping people safe and keeping the service running smoothly. The registered manager was carrying out audit and spot checks to ensure people received safe care and support. Staff and relatives described the registered manager as approachable and supportive.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Helen Yates
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 11 January 2018. Latest assessment published 3 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Your Own Home Care Limited
- Ownership type
- Organisation
- Companies House number
- 09013836 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Your Own Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Your Own Home Care.
- When was Your Own Home Care last inspected?
- The Care Quality Commission's latest rating for Your Own Home Care was published on 3 July 2026.
- Who runs Your Own Home Care?
- Your Own Home Care is run by Your Own Home Care Limited.
- What is Your Own Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 July 2026.
Contact
- Phone
- 07920 887414
- Address
- Unit 9, Silk Mill Business Park, Brook Street, Tring, HP23 5EF Map (opens Google Maps)
Compare nearby
- G Smart Choice Healthcare Ltd Good, 2.2 miles away
- G Right at Home Aylesbury Vale and Chiltern Good, 3.4 miles away
- G Curantis365 Good, 4.2 miles away
- – Ryeley Health Not yet rated, 4.3 miles away
- – Clarity Homecare Luton Not yet rated, 5 miles away