Smart Choice Healthcare Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 18 people using the service, of which eight people were being supported with the regulated activity of personal care.

Care plans and risk assessments provided guidance and information to staff to deliver person centred care. People and their relatives told us they had been involved in the care planning process.

A process was in place which supported the recruitment of suitable staff. Staff were supported to complete an induction process which prepared them for their role. The registered manager completed checks of staff knowledge and skill to ensure they delivered safe care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives found the staff to be caring and dignified in their role. Comments included, "The staff genuinely care." And, "[Staff] don't seem to rush [family member] which is good, and they seem to be patient."

A quality assurance system was in place which monitored and reviewed the quality and standard of care provided. The findings were used to drive change and improvement.

People, their relatives and staff found the registered manager to be supportive and approachable.