OneCare Southampton Head Office

The service supports older people, younger people and people with physical disabilities, sensory impairments, learning disabilities, autistic people, people living with dementia and those experiencing mental health conditions. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 52 people. We assessed all 33 quality statements across the five key questions.

The provider supported people to have choice and control and involved them in planning their care.

Staff assessed and mitigated risks effectively, and care plans guided safe practice. The provider had governance systems in place and demonstrated a commitment to learning and continuous improvement. They were working on improving recruitment records and elements of their medicine monitoring. Staff knew people well and received appropriate training and support. The provider deployed enough staff to meet people’s needs.

The provider promoted a culture of kindness, inclusion and respect, which supported the delivery of person-centred care. Staff treated people with kindness and demonstrated a good understanding of how to meet their needs. The provider fostered a learning culture by actively seeking feedback and using this to improve the service. They implemented systems to monitor care delivery and gather feedback about people’s experiences.

The provider worked proactively in partnership with other organisations to ensure care remained coordinated and responsive to people’s needs. Professionals told us the provider worked collaboratively, which supported safe and person-centred care. The provider implemented policies and procedures to promote good-quality care and effective oversight. However, they needed to strengthen some governance systems to ensure consistent effectiveness.

We expect health and social care providers to ensure autistic people and people with a learning disability receive care that promotes respect, equality, dignity, choice and independence, and supports access to their local communities. CQC uses the ‘Right support, right care, right culture’ guidance to assess services supporting these groups, and providers must have regard to it. The provider delivered care in line with the principles of this guidance.