Solihull Home Care

People's experience of using this service: • People felt safe receiving care from staff and with the staff that supported them with care. • The provider's recruitment procedures had ensured staff were safely recruited. • Risks related to people's health were identified and acted upon. • Staff knew how to protect people from potential abuse and avoidable harm to keep them safe. • Medicines were managed safely, and people received them as prescribed. • There were enough staff to support people's needs including any emergency care needs. • People's needs were assessed before they started at the service and staff completed training to ensure these needs could be met safely and effectively. • People said staff were very caring and kind in their approach and knew them well. • Staff supported people consistently and this enabled them to provide them with care and support in ways they preferred. • People were provided with support to access healthcare professionals when needed. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • People's care plans contained detailed information for staff to ensure people received the personalised care and support they had agreed. • Staff understood the importance of respecting people's privacy and dignity. • People were supported to be as independent as possible. • The provider had various quality monitoring systems to check people received safe care and support in accordance with the providers policies and procedures. • Overall, people were extremely happy with the care received from Solihull Home Care. People knew how to make a complaint should they have any concerns about the service. • Where concerns were identified, for examples referrals to the safeguarding team, these had not always been notified to us in a timely way, to enable us to monitor the service.

We found the service met the characteristics of 'Good'. For more details, please see the full report which is on the CQC website at www.cqc.org.uk