Parkside
- Home care
- Registered since 2014
- Central Reading, Reading, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
3 ratings
First rated Requires improvement in 2015, most recently Good in November 2018.
11 months
since the latest rating was published.
72%
of rated home care services in Reading are Good or Outstanding (87% across the South East, 88% across England).
Parkside: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chilmington at Home (Good, 0.1 miles away) and Caremark (West Berkshire and Reading) (Good, 0.7 miles away).
Nearest home care services:
- G Chilmington at Home Good, 0.1 miles away
- – KDL Healthcare Ltd Not yet rated, 0.5 miles away
- G Caremark (West Berkshire and Reading) Good, 0.7 miles away
- RI The Meadway Requires improvement, 0.8 miles away
- – Address Healthcare Not yet rated, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 November 2025 (assessment visit 14 July 2025). Quoted under the Open Government Licence.
Date of inspection 14 July 2025 to 19 September 2025. The onsite and offsite inspection commenced due to concerns relating to risk management and governance. An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the inspection the service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
- Safe No rating
- Effective Inadequate
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified 4 breaches of the regulations relating to safe care and treatment, need for consent, good governance and failing to notify CQC of other incidents. This meant there was a lack of external scrutiny to ensure people were safe and risks were mitigated. There was a lack of governance oversight which meant the service did not have effective systems in place to monitor and improve the quality of the service. The provider had not implemented a culture where staff learnt from incidents, accidents and when things went wrong. There was inconsistent recording within the care records. The provider did not ensure care records relating to risks were accurate and updated. Records relating to recruitment did not demonstrate a robust process to keep people safe. Staff spoke positively about the support received from the registered manager. We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate.
This meant the effectiveness of people’s care, treatment and support did not achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulations in relation to good governance and failing to notify CQC of other incidents.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Yvette Curtis
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 24 November 2018. Latest assessment published 27 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Makai Care Limited
- Ownership type
- Organisation
- Companies House number
- 07667357 (opens Companies House)
Getting help from Reading Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Reading Borough Council
- Ask for a care needs assessment
- Phone: 0118 937 3747
- Contact adult social care online
- Support for carers
- Paying for care: Reading Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Parkside provide nursing care?
- The Care Quality Commission's register does not list nursing care for Parkside.
- When was Parkside last inspected?
- The Care Quality Commission's latest rating for Parkside was published on 27 November 2025.
- Who runs Parkside?
- Parkside is run by Makai Care Limited.
- What is Parkside's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07825 180069
- Address
- 5C Parkside Road, Reading, RG30 2DA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chilmington at Home (Good, 0.1 miles away) and Caremark (West Berkshire and Reading) (Good, 0.7 miles away).
Nearest home care services:
- G Chilmington at Home Good, 0.1 miles away
- – KDL Healthcare Ltd Not yet rated, 0.5 miles away
- G Caremark (West Berkshire and Reading) Good, 0.7 miles away
- RI The Meadway Requires improvement, 0.8 miles away
- – Address Healthcare Not yet rated, 0.9 miles away