The Meadway
- Home care
- Dementia care
- Registered since 2015
- Tilehurst, Reading, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
8 of 29
rated home care services in Reading are rated Requires improvement, like this one.
The Meadway: inspection record
Rated Requires improvement in June 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Charles Clore Court Extra Care Sheltered Housing (Good, 0.5 miles away) and Chilmington at Home (Good, 0.8 miles away).
Nearest home care services:
- – Pentland Close No overall rating, 0.4 miles away
- G Charles Clore Court Extra Care Sheltered Housing Good, 0.5 miles away
- – Parkside No overall rating, 0.8 miles away
- G Chilmington at Home Good, 0.8 miles away
- – Smart Creative Care Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 2 June 2022. Quoted under the Open Government Licence.
The Meadway is a domiciliary care agency providing personal care to people. The service provides support primarily to people living within a supported living service but also within people's own homes. The service provides support to people who may have a physical disability, dementia or a learning disability. At the time of our inspection there were five people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided
What inspectors found
The provider had not ensured systems were in place to oversee the service and ensure compliance with the fundamental standards.
Read the rest of CQC's summary
We have made a recommendation about reviewing best practice in relation to medicine administration records.
People told us they felt safe. The provider ensured their safeguarding systems were operated effectively to investigate allegations of abuse, neglect or acts of omission. Individual risk assessments were in place meaning staff knew how to provide safe care to people.
There was positive feedback about how staff felt regarding the new registered manager and the support, accessibility, and the management of the service. Staff felt they could ask the management for help when needed. Staff felt the management was open and transparent with them.
The service had an open and transparent way of working to ensure the safety of the people living at the service. Staff knew people they supported well and cared about their wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Well-led was rated Requires improvement on 2 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Shana Tonna
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 2 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Tonna Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 04532773 (opens Companies House)
Getting help from Reading Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Reading Borough Council
- Ask for a care needs assessment
- Phone: 0118 937 3747
- Contact adult social care online
- Support for carers
- Paying for care: Reading Borough Council
Checked on the council's website, November 2026.
Common questions
- Does The Meadway provide nursing care?
- The Care Quality Commission's register does not list nursing care for The Meadway.
- When was The Meadway last inspected?
- The Care Quality Commission's latest rating for The Meadway was published on 2 June 2022.
- Who runs The Meadway?
- The Meadway is run by Tonna Care Services Limited.
- What is The Meadway's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 2 June 2022.
Contact
- Phone
- 07584 658541
- Address
- 46, Meadway Shopping Centre, Honey End Lane, Reading, RG30 4AA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Charles Clore Court Extra Care Sheltered Housing (Good, 0.5 miles away) and Chilmington at Home (Good, 0.8 miles away).
Nearest home care services:
- – Pentland Close No overall rating, 0.4 miles away
- G Charles Clore Court Extra Care Sheltered Housing Good, 0.5 miles away
- – Parkside No overall rating, 0.8 miles away
- G Chilmington at Home Good, 0.8 miles away
- – Smart Creative Care Not yet rated, 0.8 miles away