Hannah's Homecare Ltd
- Home care
- Dementia care
- Registered since 2014
- Central Warrington, Warrington, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
2 of 23
rated home care services in Warrington are rated Requires improvement, like this one.
Hannah's Homecare Ltd: inspection record
Rated Requires improvement in June 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lumina Care Warrington (Good, less than 0.1 miles away) and Care at Home Group Warrington (Good, 0.1 miles away).
Nearest home care services:
- – Caremark Warrington Not yet rated, less than 0.1 miles away
- G Lumina Care Warrington Good, less than 0.1 miles away
- RI Mayden Support Requires improvement, 0.1 miles away
- – Jevids care Ltd Not yet rated, 0.1 miles away
- G Care at Home Group Warrington Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 10 June 2023. Quoted under the Open Government Licence.
Hannah's Homecare is a domiciliary care agency, providing personal care to people in their own homes. At the time of the inspection there were 37 people receiving support.
What inspectors found
Risks to people were not always assessed and managed robustly. Although some risk assessments were in place, they were not all accurate or consistent and some risks had not been assessed for all people. Care plans were not always updated when people's needs changed. This meant staff may not have up to date information on how to meet people's needs safely.
Read the rest of CQC's summary
Medicines were administered by trained staff; however, people did not always receive their medicines as they were prescribed. For instance, the required four hours between doses of one medicine was not always adhered to. Records regarding the administration of medicines were not always clearly and robustly maintained.
Systems were in place to monitor the service and monitor quality and safety but were not always fully effective as they did not cover all aspects of the service and did not highlight all of the issues we raised during the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; but the policies and systems in the service did not always support this practice. Records showed people signed to show their consent to planned care when able, but when mental capacity assessments were required to be completed, they were not always decision specific and best interest decisions were not clearly documented.
People and their relatives told us they felt safe with the support provided by Hannah's Homecare. Staff were aware how to raise any safeguarding concerns and there were sufficient numbers of safely recruited staff available to meet people's needs. People told us staff arrived on time and stayed for the planned amount of time and they usually received support from the same group of staff that knew them well.
People told us staff were well trained and knew their needs and how to support them. Staff were knowledgeable about actions they should take if people were unwell, and referrals were made to other professionals if there were concerns about people's health and wellbeing. Staff told us they felt well supported in their jobs and records showed they received regular training and supervision and the provider had policies in place to help guide staff practice.
Feedback regarding the service provided to people was positive and the culture of the service helped ensure good outcomes for people. People, relatives and staff told us they felt the service was well managed. Systems were in place to gather people's feedback regarding the service, such as surveys and a complaints
procedure.
Questions to ask the service
- Safe was rated Requires improvement on 10 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 10 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Margaret Chingombe
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 10 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hannah's Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 09052663 (opens Companies House)
Getting help from Warrington Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warrington Borough Council
- Ask for a care needs assessment
- Phone: 01925 443322
- Support for carers
- Paying for care: Warrington Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Hannah's Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hannah's Homecare Ltd.
- When was Hannah's Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Hannah's Homecare Ltd was published on 10 June 2023.
- Who runs Hannah's Homecare Ltd?
- Hannah's Homecare Ltd is run by Hannah's Homecare Ltd.
- What is Hannah's Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 June 2023.
Contact
- Phone
- 07778 590434
- Address
- Suite 5a, Gilbert Wakefield House, 67 Bewsey Street, Warrington, WA2 7JQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lumina Care Warrington (Good, less than 0.1 miles away) and Care at Home Group Warrington (Good, 0.1 miles away).
Nearest home care services:
- – Caremark Warrington Not yet rated, less than 0.1 miles away
- G Lumina Care Warrington Good, less than 0.1 miles away
- RI Mayden Support Requires improvement, 0.1 miles away
- – Jevids care Ltd Not yet rated, 0.1 miles away
- G Care at Home Group Warrington Good, 0.1 miles away