Lumina Care Warrington

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found: People received a consistently good service and felt safe with the support they received from the staff.

Staff were reliable, caring and professional in their approach to their work. People told us of staff being very considerate and paid attention to detail.

The service assessed people's needs and worked in close partnership with healthcare professionals and families to ensure people's health care needs were met. This was particularly well managed in providing end of life care to people.

We received positive feedback from health and social care professionals about the service provided and the open nature of the management team.

People were safeguarded against the risks of abuse and harm by the systems and by the staff training in place. Risks to people were assessed and mitigated. When incidents took place, the provider reflected on events to help reduce the risk of these happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff had access to a comprehensive training programme developed by the company. Staffing levels were continuously reviewed to ensure there were enough staff to provide reliable, flexible and responsive care.

People and staff spoke of the manager's commitment to provide a high quality of service. One relative told us, "All the staff are so very supportive of us all, and if we raise any concerns with the manager these are dealt with in a sensitive and timely way."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk