Sanctuary Oasis Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People felt safe with the staff and were happy with the care and support they received. People were supported by a small team of staff, which provided consistency and continuity of care.

Potential risks to people's safety had been assessed, managed and was regularly reviewed. Care plans provided clear guidance for staff to follow which included instructions from health care services to manage identified risks such as pressure care. Staff supported people with their medicines safely.

The provider continued to follow safe staff recruitment processes. Staff were committed to providing high- quality service. They had undertaken training for their role to they were skilled and knowledgeable to effectively meet people's needs.

People and relatives all agreed that the registered manager was responsive, approachable and were confident concerns would be addressed.

The provider had systems in place to monitor and improve the quality and safety of the service provided. People's views about the service were sought individually and through quality assurance surveys.

The registered manager was aware of their responsibilities in meeting their legal obligations. They kept their knowledge up to date and were part of the local social care forums. Health and social care professionals found the registered manager was responsive and committed to a providing a service were people's safety and independence was promoted.