C&S Makenston Special Care Service
- Home care
- Dementia care
- Registered since 2014
- Trowbridge, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
C&S Makenston Special Care Service: inspection record
Rated Good in February 2024, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – South West Care Services Not yet rated, 0.1 miles away
- – ELSI (SW) LTD No overall rating, 0.1 miles away
- G Brandon Trust Supported Living - Wiltshire Good, 0.1 miles away
- RI Vitality Plus Care Ltd Requires improvement, 0.1 miles away
- G 12/13 Church Walk Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 February 2024 (assessment visit 29 December 2023). Quoted under the Open Government Licence.
C & S Makenston Special Care Service is a small independent domiciliary care agency which covers the area of Trowbridge. It provides personal care to people living in their own homes in the community. At the time of our assessment 8 people were using the service.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
At our last inspection on 5 and 7 February 2019, we found a breach of Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider failed to have effective auditing and monitoring systems. This meant shortfalls had not been identified. In addition, the provider had not kept up to date with what was required to meet legal regulations; the provider had not displayed the CQC rating on their website.
This on site assessment was in response to concerns being raised from a stakeholder organisation who had found shortfalls, during their quality assurance visit, with recruitment, medicines competency and auditing of the service provision. We found improvements had been made and lessons learned following the stakeholder assessment.
-
Safe
Good
We reviewed 6 quality statements for this key question.
-
Well-led
Good
We reviewed 4 quality statements for this key question.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 1 August 2019. Latest assessment published 27 February 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Individual
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does C&S Makenston Special Care Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for C&S Makenston Special Care Service.
- When was C&S Makenston Special Care Service last inspected?
- The Care Quality Commission's latest rating for C&S Makenston Special Care Service was published on 27 February 2024.
- Who runs C&S Makenston Special Care Service?
- C&S Makenston Special Care Service is run by Mrs Esther Roselline Anzeze-Makindu.
- What is C&S Makenston Special Care Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 February 2024.
Contact
- Phone
- 01225 762911
- Address
- The Elevate Hub, Court Hall, Castle Street, Trowbridge, BA14 8AR Map (opens Google Maps)
Compare nearby
- – South West Care Services Not yet rated, 0.1 miles away
- – ELSI (SW) LTD No overall rating, 0.1 miles away
- G Brandon Trust Supported Living - Wiltshire Good, 0.1 miles away
- RI Vitality Plus Care Ltd Requires improvement, 0.1 miles away
- G 12/13 Church Walk Good, 0.1 miles away