12/13 Church Walk

Staff enjoyed their jobs and felt supported by the management team. They were knowledgeable about the people they supported and promoted people's dignity and independence.

People's care records, medicines administration records and risk assessments were regularly reviewed and staff followed guidance to meet their needs appropriately.

Staff were well trained and their competency was regularly checked. The service had good working relationships with other professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led. They had effective quality assurance processes in place including audits and the service provision was well monitored.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: • The registered manager took time to understand people's specific personalities, routines and behaviours to ensure their support was consistent and individual to them. Right care: • The support provided by staff was kind and caring. Care plans reflected their person centred approach. People's independence, human rights and inclusion were promoted. Right culture:

• The ethos and values of promoting inclusivity and opportunity of the registered manager fed down to the staff team. The management team worked along side support staff and led by example.