Caring Partners Healthcare Ltd
- Home care
- Dementia care
- Registered since 2021
- Trowbridge, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
9 months
since the latest rating was published.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Caring Partners Healthcare Ltd: inspection record
Rated Good in January 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – South West Care Services Not yet rated, less than 0.1 miles away
- G 12/13 Church Walk Good, 0.1 miles away
- – Oasis Care Wiltshire Not yet rated, 0.1 miles away
- G Alina Homecare - Trowbridge & Chippenham Good, 0.1 miles away
- G C&S Makenston Special Care Service Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 January 2026 (assessment visit 18 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 29 to 31 December 2025. Caring Partners Healthcare Limited is a homecare service providing personal care for adults of all ages, people living with dementia and people with physical disabilities. This inspection was carried out in response to the rating of requires improvement at the last inspection. The provider was previously in breach of the legal regulation relating to good governance. Improvements were found at this inspection, and the provider was no longer in breach of this regulation.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
The provider now had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and action was taken to reduce the risk of incidents occurring again. Equipment people needed was well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The provider now completed necessary pre-employment checks before new staff started providing care for people. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff now managed medicines well and involved people in planning any changes.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers now understood their roles and responsibilities. The provider now had clear governance systems, with a structured approach to identifying shortfalls in the service and ensuring improvements were made.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm. The service was no longer in breach of regulations relating to good governance.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The service was no longer in breach of regulations relating to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kay Kembo
- Registered with the CQC since
- What it provides
- Community healthcare service, Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 5 January 2024. Latest assessment published 16 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caring Partners Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12894936 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Caring Partners Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring Partners Healthcare Ltd.
- When was Caring Partners Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Caring Partners Healthcare Ltd was published on 16 January 2026.
- Who runs Caring Partners Healthcare Ltd?
- Caring Partners Healthcare Ltd is run by Caring Partners Healthcare Ltd.
- What is Caring Partners Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 January 2026.
Contact
- Phone
- 01225 975985
- Address
- 12 St Georges Mews, St. Georges Works, Silver Street, Trowbridge, BA14 8AA Map (opens Google Maps)
Compare nearby
- – South West Care Services Not yet rated, less than 0.1 miles away
- G 12/13 Church Walk Good, 0.1 miles away
- – Oasis Care Wiltshire Not yet rated, 0.1 miles away
- G Alina Homecare - Trowbridge & Chippenham Good, 0.1 miles away
- G C&S Makenston Special Care Service Good, 0.1 miles away