Delight Supported Living Ltd
- Home care
- Dementia care
- Registered since 2023
- Colchester, Essex, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 months
since the latest rating was published.
27 of 298
rated home care services in Essex are rated Requires improvement, like this one.
Delight Supported Living Ltd: inspection record
Rated Requires improvement in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Diana’s Quality Care Ltd (Good, less than 0.1 miles away) and Faiths Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Bright Idea Staffing- Main Office Not yet rated, less than 0.1 miles away
- – CKM Care Ltd Not yet rated, less than 0.1 miles away
- – City On A Hill Care Not yet rated, less than 0.1 miles away
- G Diana’s Quality Care Ltd Good, less than 0.1 miles away
- G Faiths Care Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 June 2026 (assessment visit 14 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 5 May 2026 to 18 May 2026. The location is a care at home service providing support in North Essex to adults of all ages including those living with dementia, a physical disability or a mental health condition. Not everyone supported by the service received the regulated activity of personal care, with some people assisted with cleaning or social visits only. At the time of our assessment, there were 64 people receiving personal care. This is the first inspection of this service since it was registered in October 2023. At this inspection, we found 3 breaches of regulations relating to risk management, capacity and consent, and governance systems.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
Whilst the service worked well with other healthcare professionals, risk assessments and care plans were not always consistently triangulated to provide a good overview of risk. People felt safe, and the service responded to safeguarding concerns and incidents appropriately. However, there had been a failure to notify CQC of all incidents as required. There were sufficient staff to meet people’s needs, and they were competent, well-trained and supported. We found some recruitment issues which reflected a wider lack of oversight.
People spoke highly about staff and referred to care workers as being like family members or friends. Staff supported people with kindness, dignity and respect. Whilst people had choice in day-to-day decisions, legal requirements relating to assessing people’s capacity to consent to all relevant decisions about their own care were not met.
The service was responsive to people’s changing needs, and flexible in accommodating appointments. There was a dedicated on-call service which meant someone was always contactable in case of emergencies. People were supported to live healthy lives, and steps were taken by the staff to reduce the risk of social isolation.
Leaders worked with openness and transparency, and there was a positive and open culture. However, governance systems were not fully developed to ensure consistent oversight of the service to ensure it met all quality, safety and regulatory requirements.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 29 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 29 June 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 29 June 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Felistas Pasipamire
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Delight Supported Living Ltd
- Ownership type
- Organisation
- Companies House number
- SC364247 (opens Companies House)
Delight Supported Living Ltd runs 2 services in England, 1 of them in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Delight Supported Living Ltd
- G Delight Supported Living Ltd Good. Home care, Lancashire, North West
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Delight Supported Living Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Delight Supported Living Ltd.
- When was Delight Supported Living Ltd last inspected?
- The Care Quality Commission's latest rating for Delight Supported Living Ltd was published on 29 June 2026.
- Who runs Delight Supported Living Ltd?
- Delight Supported Living Ltd is run by Delight Supported Living Ltd. It runs 2 services in England, 1 of them in the East of England.
- What is Delight Supported Living Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 June 2026.
Contact
- Phone
- 01206 489881
- Address
- Weston Business Centre, Hawkins Road,, Colchester, CO2 8JX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Diana’s Quality Care Ltd (Good, less than 0.1 miles away) and Faiths Care (Good, less than 0.1 miles away).
Nearest home care services:
- – Bright Idea Staffing- Main Office Not yet rated, less than 0.1 miles away
- – CKM Care Ltd Not yet rated, less than 0.1 miles away
- – City On A Hill Care Not yet rated, less than 0.1 miles away
- G Diana’s Quality Care Ltd Good, less than 0.1 miles away
- G Faiths Care Good, less than 0.1 miles away