Kirby Care Ltd
- Home care
- Registered since 2014
- Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
18 of 104
rated home care services in Leicestershire are rated Requires improvement, like this one.
Kirby Care Ltd: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Evolving Care Ltd Leicester (Good, 1.7 miles away) and Help at Home Leicester (Good, 1.7 miles away).
Nearest home care services:
- – Midlands Care Direct No overall rating, 0.4 miles away
- RI Mosaic 1898 LTD Requires improvement, 0.8 miles away
- – Enliven Social Care Limited No overall rating, 1.2 miles away
- – Billie Care Ltd Not yet rated, 1.4 miles away
- – SPECTUS HEALTHCARE LTD Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 September 2026 (assessment visit 17 August 2026). Quoted under the Open Government Licence.
Date of inspection: 20 August 2026. Kirby Care Ltd is a domiciliary care agency that provides support to people in their own homes, this included younger adults and older people.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At the time of inspection 26 people were receiving support with personal care. CQC only assesses support provided to people who receive the regulated activity personal care. This is help with tasks related to personal hygiene and eating.
The provider was in breach of legal regulations relating to safe care and treatment and good governance.
There was a lack of effective leadership oversight and governance arrangements. Systems and processes did not provide leaders with sufficient oversight of the quality and safety of the service. This meant a number of concerns identified during the inspection had not been recognised through the provider's own governance and quality assurance arrangements.
Risks were not always supported by appropriate risk assessments or clear guidance for staff. Care records were not always reviewed or updated to reflect people's current needs and the care being provided. Medicines records and systems had not been effectively monitored to ensure people received their medicines safely and in accordance with prescribed instructions.
Staff did not always have the training, skills and oversight required to consistently meet people's needs. The provider had also not ensured people's mental capacity was appropriately assessed where required, and there was insufficient evidence decisions had been made in people's best interests or that consent had been sought in line with the Mental Capacity Act 2005.
Despite these concerns, people and their relatives consistently described staff as kind, respectful and supportive. People were supported by a consistent staff team. Staff received regular supervision and told us they felt supported in their roles.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed safely.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 28 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 28 September 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 28 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Fiona Charlton
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 July 2019. Latest assessment published 28 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Kirby Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07624635 (opens Companies House)
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Kirby Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Kirby Care Ltd.
- When was Kirby Care Ltd last inspected?
- The Care Quality Commission's latest rating for Kirby Care Ltd was published on 28 September 2026.
- Who runs Kirby Care Ltd?
- Kirby Care Ltd is run by Kirby Care Ltd.
- What is Kirby Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 September 2026.
Contact
- Phone
- 07596 922667
- Address
- 14 Pendragon Way, Leicester Forest East, Leicester, LE3 3EY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Evolving Care Ltd Leicester (Good, 1.7 miles away) and Help at Home Leicester (Good, 1.7 miles away).
Nearest home care services:
- – Midlands Care Direct No overall rating, 0.4 miles away
- RI Mosaic 1898 LTD Requires improvement, 0.8 miles away
- – Enliven Social Care Limited No overall rating, 1.2 miles away
- – Billie Care Ltd Not yet rated, 1.4 miles away
- – SPECTUS HEALTHCARE LTD Not yet rated, 1.5 miles away