Greenways Live-In Care Ltd
- Home care
- Dementia care
- Registered since 2023
- Paulton, Bath and North East Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
6 of 19
rated home care services in Bath and North East Somerset are rated Requires improvement, like this one.
Greenways Live-In Care Ltd: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Spire Homecare (Midsomer) (Good, less than 0.1 miles away) and Swallow (Good, 1.5 miles away).
Nearest home care services:
- G Spire Homecare (Midsomer) Good, less than 0.1 miles away
- – Three Roses No overall rating, less than 0.1 miles away
- – Your Care Plus Not yet rated, less than 0.1 miles away
- G Swallow Good, 1.5 miles away
- G Divine HomeCare Solutions Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 April 2026 (assessment visit 2 January 2026). Quoted under the Open Government Licence.
Date of assessment: 22 January to 20 February 2026.
Greenways Live-In Care Ltd provides care and support to people living in their own homes. Not everyone received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’ which is help with tasks related to personal hygiene and eating.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This assessment included a site visit to the office location. At the time of the assessment there were 23 people receiving care and support. This was the first assessment of the service since it registered with CQC. We reviewed all key questions and quality statements.
Medicines were not always managed safely. Risks relating to medicines were not consistently assessed, and oversight of the electronic medicine administration system was not effective. One person’s medicines administration record contained incorrect information, which could have placed them at risk. In addition, some care plans and risk assessments did not fully address known risks. The provider took prompt action to address these issues, and there was no evidence anyone had been harmed. However, there were effective safeguarding processes. Staff were trained and understood their responsibilities in raising safeguarding concerns.
Care plans included personalised guidance, to help staff support people safely and in ways that promoted independence.
Staff told us they felt supported by the provider and received training, induction and supervision.
Health and social care partners spoke positively about the service. They said the service communicates well, works collaboratively with partner organisations, and responds quickly to requests and recommendations. Staff were described as professional, person- centred and responsive, including in complex cases.
We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance.
There was a lack of consistent oversight of risks to the service and auditing processes were not always effective in identifying shortfalls. Recruitment processes were not always followed consistently to ensure safe staffing. For example, the provider did not always check for gaps in employment history for newly recruited staff. Staff competencies were not always checked by the provider to ensure staff were supporting people safely.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to safe care.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 15 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 15 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 15 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Jane Bateman
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Greenways Live-In Care Ltd
- Ownership type
- Organisation
- Companies House number
- 14855851 (opens Companies House)
Getting help from Bath and North East Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bath and North East Somerset Council
- Ask for a care needs assessment
- Phone: 01225 394570, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Support for carers
- Paying for care: Bath and North East Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Greenways Live-In Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Greenways Live-In Care Ltd.
- When was Greenways Live-In Care Ltd last inspected?
- The Care Quality Commission's latest rating for Greenways Live-In Care Ltd was published on 15 April 2026.
- Who runs Greenways Live-In Care Ltd?
- Greenways Live-In Care Ltd is run by Greenways Live-In Care Ltd.
- What is Greenways Live-In Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 15 April 2026.
Contact
- Phone
- 01761 235831
- Address
- Paulton House, Old Mills, Paulton, Bristol, BS39 7SX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Spire Homecare (Midsomer) (Good, less than 0.1 miles away) and Swallow (Good, 1.5 miles away).
Nearest home care services:
- G Spire Homecare (Midsomer) Good, less than 0.1 miles away
- – Three Roses No overall rating, less than 0.1 miles away
- – Your Care Plus Not yet rated, less than 0.1 miles away
- G Swallow Good, 1.5 miles away
- G Divine HomeCare Solutions Good, 1.5 miles away