Swallow

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good, and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good:

People told us that they felt safe when they were supported by staff from the service. Staff were trained in protecting people from abuse, and understood their responsibilities.

People were supported to receive their prescribed medicines safely.

We found that safe recruitment and selection procedures were in place. There were enough staff in post and they had enough time to spend with people. People received a consistent and reliable service overall.

Assessments and regular reviews of support to meet people's individual needs were carried out. Care plans were detailed, up to date and easy to read. People were encouraged to make choices about activities they were involved in, and to be active members of their community. Staff supported people in the least restrictive way possible, and policies and systems in the service supported this practice.

Policies and procedures were in place to manage health and safety. This included the management of incidents and accidents.

Staff helped people to access healthcare appointments when necessary. Health and social care professionals were involved in people's care, plans and reviews.

Staff were trained in a range of relevant subjects. They received regular supervision and appraisals, and found the team supportive. Staff we spoke with were enthusiastic about their role and the service.

People were positive about the service and the staff who supported them. They told us that staff were caring and knew them well.

Staff and professionals spoke positively about the management of the service. People who used the service took a lead in its management and direction. The management and senior staff team carried out regular

checks to monitor the quality of the care and support people received.

There was a registered manager at the service who had a clear understanding of the values and focus of the service, including future developments and plans.

Further information is in the detailed findings below.

The five questions we ask about services and what we found