AQT Home Care Services
Home care, Waltham Forest
Good
Rated on
Rating from the Care Quality Commission.
AQT Home Care Services: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and October 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 30 Good home care services in Waltham Forest, out of 37 with a rating.
About the service
From the Care Quality Commission's inspection report published 30 October 2019. Quoted under the Open Government Licence.
AQT Home Care Services is a domiciliary care service registered to provide personal care support to people with a learning disability, autism spectrum disorder, sensory impairment, people with an eating disorder, mental health, older people, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection three people were receiving personal care support.
What inspectors found
People told us they felt safe with the staff. People were supported by enough and suitable staff who knew how to keep them safe from the risk of harm and abuse. People told us their medicine management needs were met. People were protected from the risk of infection. People's accidents and incidents were recorded.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
People's healthcare associated risks were identified and assessed. Risk assessments included mitigating factors to ensure safe care. People's needs were assessed before they received a service. People's needs were met by staff who were well trained and received regular support and supervision. People's dietary needs were met effectively.
People told us staff were caring and treated them with respect and dignity. People told us they were very happy with the service. People were involved in making decisions regarding their care. People were supported to remain as independent as possible.
Care records were up to date, person centred and comprehensive. People's cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager and staff showed that they respected people's sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service. The provider had a complaints procedure in place and people knew how to make a complaint.
People and staff told us the registered manager was approachable and available. Staff told us they felt well supported. The service worked well with other organisations to improve people's experiences.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 198 Chingford Mount Road, Chingford, London, E4 8JR |
|---|---|
| Neighbourhood | Chingford, Waltham Forest |
| Phone | 020 8531 5239 |
| Website | www.aqthomecare.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 30 October 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | AQT London Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07192694 (opens Companies House) |
Nearest alternatives
- – Prestige Care Management Limited Home care, 0.2 miles awayNot yet rated
- – Care Connections Ltd Home care, 0.4 miles awayNot yet rated
- – Carefield - Supported Living Home care, 0.4 miles awayNo overall rating
- G Normanshire-Supported Living Services Home care, 0.4 miles awayGood
- G Prestige Nursing - Chingford Home care, 0.4 miles awayGood
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does AQT Home Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for AQT Home Care Services.
- When was AQT Home Care Services last inspected?
- The Care Quality Commission's latest rating for AQT Home Care Services was published on 30 October 2019.
- Who runs AQT Home Care Services?
- AQT Home Care Services is run by AQT London Limited.
- What is AQT Home Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 October 2019.