Normanshire-Supported Living Services
Home care, Waltham Forest
Good
Rated on
Rating from the Care Quality Commission.
Normanshire-Supported Living Services: inspection record
Rated Good in March 2023.
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Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2018. Rated Good in 2018, then Inadequate in 2019, then Good in 2022 and March 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 30 Good home care services in Waltham Forest, out of 37 with a rating.
About the service
From the Care Quality Commission's inspection report published 25 March 2023. Quoted under the Open Government Licence.
Normanshire-Supported Living Services is a supported living service providing personal care to people living with a learning disability or autism. At the time of this inspection there were 3 people using the service living in one house sharing a bathroom, kitchen, lounge and garden.
What inspectors found
Right Support: The model of care and the setting maximised people's choice and control. People had their own bedroom and shared the facilities. People were protected from the risks associated with the spread of infection and were supported to take their medicines safely. People were encouraged to make choices and decisions in accordance with their level of understanding.
People's risks were assessed in a person-centred way. Care plans and risk assessments were regularly reviewed and involved relatives and advocates as appropriate. People who may become anxious or distressed had proactive plans in place to reduce the need for restrictive practices.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Care was person-centred and promoted people's human rights. People were protected from abuse and poor care. Relatives confirmed they were included in decision making about their relative's care. People were supported to achieve their goals and aspirations by a staff team who knew them well.
People had their communication, cultural and spiritual needs met. Staff engaged people in activities in accordance with their individual care plans. People were supported to maintain links with their family.
Right Culture: The managers had an open door policy and overall relatives and staff spoke positively about the management of the service. Relatives and staff confirmed they would be able to raise concerns to enable improvements to be made to the service.
The provider ensured staff had training in learning disability and autism so they could support people in a person-centred way. Governance systems ensured people were kept safe and received care in line with their personal needs and preferences. Relatives were asked by the provider about their opinions of the service. Staff worked with healthcare professionals to improve outcomes for people.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 87a, Old Church Road, London, E4 6ST |
|---|---|
| Neighbourhood | Chingford, Waltham Forest |
| Phone | 07852 714484 |
| Registered manager | Kennedy Mensah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 25 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Normanshire Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08699759 (opens Companies House) |
Normanshire Care Services Ltd runs 3 services in London. 3 are rated Good or Outstanding.
Other services run by Normanshire Care Services Ltd
- G Normanshire Care - Longwood Gardens Care home, RedbridgeGood
- G Normanshire Care Services Ltd Care home, Waltham ForestGood
Nearest alternatives
- – Carefield - Supported Living Home care, less than 0.1 miles awayNo overall rating
- G Prestige Nursing - Chingford Home care, less than 0.1 miles awayGood
- RI Unique Personnel (UK) Limited - Waltham Forest Home care, less than 0.1 miles awayRequires improvement
- G Chosen Care Group – Waltham Forest Home care, 0.4 miles awayGood
- G AQT Home Care Services Home care, 0.4 miles awayGood
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Normanshire-Supported Living Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Normanshire-Supported Living Services.
- When was Normanshire-Supported Living Services last inspected?
- The Care Quality Commission's latest rating for Normanshire-Supported Living Services was published on 25 March 2023.
- Who runs Normanshire-Supported Living Services?
- Normanshire-Supported Living Services is run by Normanshire Care Services Ltd. It runs 3 services in London.
- What is Normanshire-Supported Living Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 March 2023.