Normanshire Care Services Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People's needs were assessed before they began to use the service to ensure the provider could meet those needs. People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations, included physical and mental health needs.

Relatives confirmed they were included in decision making about their relative's care. People were supported to eat and drink enough to maintain a balanced diet. Staff involved people in choosing their food and planning their meals. Staff supported people to maintain their health and worked jointly with healthcare professionals to improve outcomes for people.

Right Culture Management were visible in the service, approachable and took a genuine interest in what people, staff and other professionals had to say. The management team worked directly with people and led by example. Relatives and staff confirmed they would be able to raise concerns to enable improvements to be made to

the service. Relatives were asked by the provider about their opinions of the service.

Staff were recruited safely and there were enough staff on duty to meet people's needs. People were protected from abuse and poor care. The provider supported staff with training and supervision. Training included learning disability and autism so care could be provided effectively.