Right at Home Billericay, Brentwood & Havering

People's experience of using this service:

Staff had a good knowledge of how to keep people safe from avoidable harm.

People were supported to take their medicines in a safe way.

Staff were recruited safely, and appropriate checks were carried out before they started work at the service.

Where lessons were learned, feedback was provided to staff to ensure continuous improvement took place throughout the service.

Quality assurance processes were in place to ensure the safety of the service and these supported the safe running of the service.

The manager ensured that staff received specialist training based on people's individual needs.

People received care and support based on their individual assessment, needs and preferences.

Staff continued to have a good understanding of key pieces of legislation and when they should be applied.

People were supported by staff who understood the need to ensure person centred care and to respect and listen to people.

People told us they felt well cared for by staff who treated them with respect and dignity.

Systems were in place for people to raise complaints and concerns.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs.

Staff spoke positively about working for the provider. They felt well supported and could talk to management at any time, feeling confident any concerns would be acted on promptly.