The Wykeham

The Wykeham is a domiciliary care agency located in the London Borough of Havering. It is registered to provide personal care to people in their own homes. At the time of the inspection, 4 people were receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided.

Right Support There were systems in place to keep people safe from abuse. There were risk assessments to monitor and mitigate risks to people. Staff were recruited safely and there were enough staff working at the service. No one at the service was being supported with medicines administration, but the service kept information about people's medicines to support with risks to them. Staff were trained in infection prevention and control. There were systems in place to learn from incidents and accidents. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Right Care People's needs were assessed so the service knew whether they could meet their needs. Staff received an induction, were trained and supervised in their roles. People could be supported with eating and drinking if required. Staff recorded care effectively and worked with health and social care professionals to ensure people received good care.