Excelle Home Care
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Excelle Home Care: inspection record
Rated Good in August 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Good in 2016, then Requires improvement in 2019, 2020 and 2021, then Good in August 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 15 months ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 1 August 2025 (assessment visit 16 June 2025). Quoted under the Open Government Licence.
This responsive assessment was carried out to check if the service had made improvements since our last inspection.
Excelle Home Care provides care and support to people living in their own home. Not everyone using Excelle Home Care received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment was carried with a site visit to the office location.
Read the full summary
This assessment was carried out by an assessor and a regulatory coordinator. Assessment activity started on 16 June 2025 and ended on 7 July 2025. We looked at 15 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 18 June 2025. We gathered further information remotely from the service such as staff call logs and policies. We also spoke to relatives of people that used the service and staff after the site visit.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant people were safe and protected from avoidable harm.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 9b Elms House, Elms Industrial Estate, Romford, RM3 0JU |
|---|---|
| Neighbourhood | Harold Wood, Havering |
| Phone | 01708 607900 |
| Website | www.excelle.co.uk |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 20 December 2022 (opens the Care Quality Commission website) Latest assessment published 1 August 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ms Priscilla Varayidzo Ngala |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- G FHL Care Home care, less than 0.1 miles awayGood
- – New Option Support Limited - Main Office Home care, less than 0.1 miles awayNot yet rated
- G Phoenix Care (Havering) Limited Home care, less than 0.1 miles awayGood
- – Visiting Angels East London Home care, less than 0.1 miles awayNot yet rated
- G Bluebird Care (Benfleet, Hadleigh & Canvey Island) Home care, 0.2 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Excelle Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excelle Home Care.
- When was Excelle Home Care last inspected?
- The Care Quality Commission's latest rating for Excelle Home Care was published on 1 August 2025.
- Who runs Excelle Home Care?
- Excelle Home Care is run by Ms Priscilla Varayidzo Ngala.
- What is Excelle Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 August 2025.