Bluebird Care (Benfleet, Hadleigh & Canvey Island)

What inspectors found

From the Care Quality Commission's assessment published 25 September 2024 (assessment visit 14 May 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   We did not look at all quality statements for Safe at this assessment. The service was safe. This rating uses some scores from the previous inspection. The service followed robust recruitment procedures and enough staff were employed. Care staff completed appropriate training and their competency was regularly checked. People had care plans and risk assessment in place.

2. Caring

   GGood Good

   We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support. Staff told us how they cared for the people they supported. This included that both staff and people who used the service received recognition of their birthdays and they were celebrated.

3. Responsive

   GGood Good

   We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required. This included any communication needs.

4. Well-led

   GGood Good

   We did not look at all quality statements for well-led at this assessment. The service was well-led. Systems and processes were effective to ensure good governance and oversight. The provider independently identified risk which impacted on people’s safety and welfare. The approach to learning, improvement and innovation was consistent across the service, acting on feedback from staff and people who used the service.