Bluebird Care (Romford, Upminster & Grays)

About the service: The service is based in the London Borough of Havering. The service provided personal care to adults living in their own homes. At the time of our inspection, 48 adults used the service.

People's experience of using this service: • People and their relatives thought the care provided from the service was safe. One person told us, "I do feel safe. I am very, very happy with them (service). If it wasn't for the carers I couldn't live here. They make me feel very comfortable in my own home." • The service worked with local communities and organisations to support people with activities at no additional cost to people. • Care plans were person centred and detailed people's support needs. Relatives were also able to access care plans remotely to view tasks carried out by staff and check if staff had attended calls. • Risks associated with people's needs had been assessed. However, further improvements were needed with risk assessments. We made a recommendation in this area. • Systems were in place to ensure people received care in a timely manner. • Medicines were being managed safely. • Systems were in place to ensure staff attended calls and pre-employment checks were carried out to ensure staff were suitable for the role. • Staff had the knowledge and received the support they required to meet people's individual needs. • People received care from staff who were kind and compassionate. • Staff understood people's needs, preferences, and what was important to them. • People's independence was promoted and their privacy and dignity was respected. • Complaints were managed appropriately. • People and staff were positive about the management and the service. There was a quality assurance system in place to identify shortfalls and take action to ensure people were safe. • The service met the characteristics for a rating of 'Good'. Therefore, our overall rating for the service after this inspection was 'Good'. • For more details, please see the full report which is on the CQC website at www.cqc.org.uk