DLS SW England Regional Office
- Home care
- Dementia care
- Registered since 2024
- Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
67 of 79
rated home care services in Somerset are rated Good, like this one.
DLS SW England Regional Office: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O The Care Partnership (South West) Ltd Outstanding, 0.8 miles away
- G Bluebird Care Good, 0.9 miles away
- O Raven Support Limited Outstanding, 0.9 miles away
- G One to One Homecare Limited Good, 2.8 miles away
- O Home Instead Taunton & West Somerset Outstanding, 5 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 March 2026 (assessment visit 23 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 23 January to 18 March 2026. DLS is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection the agency was supporting 41 people. Medicines were managed safely. Staff were recruited safety and people told us for the most part that staff were on time for care calls. People were protected from harm as staff were knowledgeable about identifying abuse and reporting any concerns. Health and safety checks were carried out regularly to ensure there were no environmental hazards. Care and risk plans were in place they were comprehensive and person centred. Risks to people’s health and well being were mitigated. People were treated with kindness and staff were described as caring. People had access to health care professionals when needed. People’s care plans had their wishes, preferences and likes and dislikes. Staff encouraged people to be as independent as possible. Leaders had a clear oversight of the service. Governance systems were effective and robust. Information was provided in a range of formats. The quality of care was monitored and where shortfalls were identified they were addressed without delay. The provider worked with many other partners to provide a wide range of support to people. Staff said they were well supported and valued by the management team. One staff member said, “The managers are very supportive."
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s need. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Charazed Allali
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- DLS Social & Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 12017837 (opens Companies House)
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does DLS SW England Regional Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for DLS SW England Regional Office.
- When was DLS SW England Regional Office last inspected?
- The Care Quality Commission's latest rating for DLS SW England Regional Office was published on 31 March 2026.
- Who runs DLS SW England Regional Office?
- DLS SW England Regional Office is run by DLS Social & Healthcare Ltd.
- What is DLS SW England Regional Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 March 2026.
Contact
- Phone
- 07583 193688
- Address
- Suites 1 and 3, Town Hall Buildings, Fore Street, Wellington, TA21 8LS Map (opens Google Maps)
Compare nearby
- O The Care Partnership (South West) Ltd Outstanding, 0.8 miles away
- G Bluebird Care Good, 0.9 miles away
- O Raven Support Limited Outstanding, 0.9 miles away
- G One to One Homecare Limited Good, 2.8 miles away
- O Home Instead Taunton & West Somerset Outstanding, 5 miles away