Age UK Northamptonshire
- Home care
- Dementia care
- Registered since 2011
- Northampton, West Northamptonshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
27 of 84
rated home care services in West Northamptonshire are rated Requires improvement, like this one.
Age UK Northamptonshire: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Homepoint Healthcare Services (Good, 0.3 miles away) and St Michael's Support Limited (Good, 0.3 miles away).
Nearest home care services:
- RI JMC Care Solutions Limited Requires improvement, less than 0.1 miles away
- RI LlyonHealth - Northampton Requires improvement, 0.1 miles away
- – 4 Billing Road Not yet rated, 0.1 miles away
- – Royale Care Services Not yet rated, 0.1 miles away
- RI Helping Hands Northampton Requires improvement, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 November 2025 (assessment visit 17 July 2025). Quoted under the Open Government Licence.
The assessment was undertaken between 18 August and 8 September 2025. The assessment was carried out due to emerging risk at the service identified during regular monitoring. A site visit was carried out on 18 August 2025. We assessed a total of 33 quality statements.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Age UK Northamptonshire is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there was one person receiving personal care. The service had recently stopped supporting two other people.
At the last assessment this service was rated Good. During this assessment we found the provider was in breach of the legal regulations relating to need for consent and good governance.
Care plans lacked information to ensure staff knew how to support people. However, as the staff team was stable, they knew people’s needs well as they had been supporting them for a while. The provider did not always respect people’s rights around consent when delivering care and treatment. There was no evidence that people had been involved in devising their care plans or consenting to them. People’s relatives said that staff were kind and treated their loved ones with respect. There was no effective system of governance in place to identify where improvements were required. The Registered Manager had not been involved in managing the service for the months preceding the assessment and had just resumed the role.
The overall rating of this service has changed to requires improvement. The service has been asked to submit an action plan to address the breaches of legal regulations.
-
Safe
No rating
Safe- This means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 4 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 4 November 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 4 November 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 4 November 2025. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Lynette Emary
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 6 October 2021. Latest assessment published 4 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Age UK NorthamptonshireBrand: Age UK
- Ownership type
- Organisation
- Companies House number
- 03294424 (opens Companies House)
- Charity number
- 1059995
Getting help from West Northamptonshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Northamptonshire Council
- Ask for a care needs assessment
- Phone: 0300 126 7000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Northamptonshire Council
Checked on the council's website, November 2026.
Common questions
- Does Age UK Northamptonshire provide nursing care?
- The Care Quality Commission's register does not list nursing care for Age UK Northamptonshire.
- When was Age UK Northamptonshire last inspected?
- The Care Quality Commission's latest rating for Age UK Northamptonshire was published on 4 November 2025.
- Who runs Age UK Northamptonshire?
- Age UK Northamptonshire is run by Age UK Northamptonshire.
- What is Age UK Northamptonshire's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 November 2025.
Contact
- Phone
- 01604 611200
- Address
- William & Patricia Venton Centre, York Road, Northampton, NN1 5QJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Homepoint Healthcare Services (Good, 0.3 miles away) and St Michael's Support Limited (Good, 0.3 miles away).
Nearest home care services:
- RI JMC Care Solutions Limited Requires improvement, less than 0.1 miles away
- RI LlyonHealth - Northampton Requires improvement, 0.1 miles away
- – 4 Billing Road Not yet rated, 0.1 miles away
- – Royale Care Services Not yet rated, 0.1 miles away
- RI Helping Hands Northampton Requires improvement, 0.2 miles away