JMC Care Solutions Limited

Medicine administration records were not always kept up to date and accurate. Care planning and risk assessment documents did not always reflect the most up to date information on people's needs. There was not an organised system in place to ensure care planning documents were promptly accessible and easy to find. We have made a recommendation to review the systems in place around care planning.

Staff were recruited safely within the service, suitably trained and understood safeguarding procedures.

People told us that staff were caring and respectful when they were providing care, and they got on well with staff. People's information was securely stored.

Care plans reflected people's preferences and likes and dislikes, and staff understood how people preferred to receive their care.

A complaints system was in place and people knew how to use it.

Staff were well supported in their roles and felt they could contact management for help as and when they needed. Staff told us communication was good, and they received equipment they required to do their jobs safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.