Way Ahead Care LTD

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service at their new registered address. This key question has been rated good. This meant people were safe and protected from avoidable harm.

People were kept safe. Staff followed the provider’s procedure to record all accidents and incidents. These were reviewed and actions required undertaken. Staff completed training in relation to safeguarding and were confident concerns would be acted upon.

Staff worked with people to understand and manage risks and involved them in thinking about what was a risk to them whilst maintaining their independence. The management team and staff worked well with the local authority and other professionals including GP's, district nurses and social workers in order to support people’s needs.

People received support with their medicines as required.

The provider had a robust recruitment process. Staff were well supported and received regular training, supervision and support.

Staff confirmed they had completed training for infection prevention and control and had access to enough personal protective equipment (PPE).

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service at their new registered address. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs were assessed and regularly reviewed. The provider worked closely with health and social care professionals to ensure people received positive outcomes.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service at their new registered address. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity.

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service at their new registered address. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

People were supported to manage their health and wellbeing to maximise their independence, choice and control. Changes to people’s care were incorporated into their care plans and shared with staff so they had the most up to date information on how to support each person.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service at their new registered address. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Staff spoke positively about the leadership of the very experienced registered manager who had an excellent understanding of the service and deputy manager who was also very knowledgeable and ‘hands on’. The provider had very robust and effective quality monitoring processes in place. People were supported to share feedback and ideas, or raise complaints about their care, treatment and support.

Staff were encouraged to contribute their views, speak openly and to raise concerns, which would be listened to.