Yourlife (Taunton 2)

This was the first assessment for this service.

Some improvements were needed in relation to medicines and risk assessment and safe recruitment processes. Improvements were also needed to governance processes as they did not identify the above issues we found during the assessment,

People consistently told us they felt safe, respected, and supported to live the life they chose. They described staff as professional, kind, and attentive, and relatives confirmed they were confident in the quality of care. Staff responded promptly to changes in people’s health and worked closely with healthcare professionals to ensure continuity and safe transitions.

People were protected from abuse and avoidable harm. Staff understood safeguarding and whistleblowing procedures and were confident to act on concerns. Systems were in place for incident reporting and learning from events. Environmental safety checks and infection prevention measures were effective.

People’s care and treatment achieved good outcomes and promoted quality of life. Assessments were completed, and care plans were reviewed regularly. Staff worked collaboratively with health professionals and supported people to live healthier lives. Consent was respected, and staff understood the Mental Capacity Act.

People were treated with kindness, dignity, and respect. Feedback from people and relatives was very positive. Staff knew people well and adapted care to individual preferences. People told us they felt involved in decisions about their care. The service promoted independence and choice, and staff responded promptly to changes in health needs. Workforce wellbeing was prioritised, and staff felt supported and valued by the registered manager.

Leadership was visible, approachable, and inclusive. The registered manager had a clear vision and values that were understood by staff and reflected in practice. Staff described the service as a positive and supportive place to work. Governance systems were in place, and audits were carried out regularly. The registered manager was open to feedback and began implementing changes during the inspection. The service demonstrated a commitment to continuous improvement and innovation, including plans to introduce electronic care planning and specialist equipment to promote safety and dignity.