Quality Care @ Home

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risk of abuse by staff who had a good understanding of how to keep people safe. Staff recognised the signs of abuse and how to report it.

Risks to people's health had been identified, assessed and monitored. Staff were knowledgeable and knew the risks to people and helped make sure they stayed safe.

Recruitment was undertaken safely, with appropriate background checks before staff started work.

There was sufficient supplies of PPE and people and their relatives confirmed staff wore this. Staff had received appropriate training in infection control.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a staff team that were kind and compassionate with whom they had developed positive relationships.

People and staff told us the service was well led and managed. Staff told us they felt supported, the team worked well together, and staff morale was good. The provider had systems in place to identify improvements and drive good care.