Amber Case Management Limited

The support each person received was unique to them and bespoke packages of care were delivered by staff, recruited and trained through the service but employed directly by the person themselves or a deputy appointed by the court of protection to manage the persons financial affairs. The professionals who managed the financial/legal affairs and care package, including care staff were referred to as guardians and came from a legal background. It is Amber Case Managements role to provide management and support to the guardians to ensure people get the care they require.

The service will assist with the assessment of need and the role of the case manager included attending litigation meetings, court proceedings and case conferences to draw up a comprehensive assessment of needs, and develop care plans based on the specific and individual needs of individuals.

People were kept safe. No one we spoke with raised any concerns regarding safety or had any concerns about the way the service was run. People were positive about their care and support.

Each person had dedicated members of staff to look after them. People who used the service choose which staff they had to support them.

People who used the service, family members and professionals we spoke with said the service was professional, caring and staff were flexible in their support.

The administration of medicines was safe. Staff audited the system to check for any errors.

There was a culture of openness at the service. People were included in meetings to ensure they had a say in their care and were aware of any changes.

Staff were trained in each persons specific needs as well as the mandatory training such as infection control or health and safety.

The service liaised with other organisations and professionals to ensure people received the care they needed.

People received a comprehensive assessment and care plans gave staff the details they needed to deliver

effective care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: People who used the service and family members all thought the service was professional, supportive and caring.