Onduty 24 Limited
- Home care
- Registered since 2015
- Evington, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
71 of 89
rated home care services in Leicester are rated Good, like this one.
Onduty 24 Limited: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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What inspectors found
From the Care Quality Commission's inspection report published 23 May 2019. Quoted under the Open Government Licence.
About the service: Onduty 24 is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The agency supports 13 people. Not everyone using Onduty 24 received personal care. At the time of our inspection, seven people were receiving personal care.
Read the rest of CQC's summary
People's experience of using this service: People who received care from Onduty 24 told us they felt safe and supported by staff who visited them.
People and relatives told us staff were kind and caring. They used words to describe staff such as , "Lovely", "respectful", "nice", "gentle" and that staff were "really caring and [were] very good."
Most staff received appropriate training and support to enable them to perform their roles effectively. The manager will ensure all staff complete the necessary training as soon as possible.
The provider had effective safeguarding and whistleblowing systems and policies in place and staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.
Risks associated with people's care needs were managed safely and reviewed regularly.
People's care was personalised to their individual needs. There was sufficient detail in people's care plans that enabled staff to provide responsive care.
Care plans were developed with people and relatives to ensure they were person centred and tailored to peoples' needs and routines.
People received appropriate support with their medicines.
People were supported to access healthcare professionals appropriately.
Management and staff demonstrated a good understanding of and responded to people's diverse needs.
Staff demonstrated their understanding of the Mental Capacity Act, 2005.
Staff gained people's consent before providing personal care and support.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Olliaeta Mushandi
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 23 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Onduty 24 Limited
- Ownership type
- Organisation
- Companies House number
- 09029498 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Onduty 24 Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Onduty 24 Limited.
- When was Onduty 24 Limited last inspected?
- The Care Quality Commission's latest rating for Onduty 24 Limited was published on 23 May 2019.
- Who runs Onduty 24 Limited?
- Onduty 24 Limited is run by Onduty 24 Limited.
- What is Onduty 24 Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 May 2019.
Contact
- Phone
- 0116 276 4261
- Address
- 11 Dalton Road, Hamilton, Leicester, LE5 1PN Map (opens Google Maps)
Compare nearby
- – Safi Homecare Not yet rated, 0.3 miles away
- – Santo Healthcare Ltd Not yet rated, 0.5 miles away
- – Frapidi Care Services Limited Not yet rated, 0.6 miles away
- – Esthod Ltd Not yet rated, 0.6 miles away
- G Shalom Home Care Limited Good, 0.9 miles away